Privacy Policy
Arcana operates the site arcanamaine.com to provide services including classes, workshops trainings, energy work services, bodywork services, readings, consultations, e-commerce and brick and mortar offerings, in addition to blog and social media sharing.
Arcana is committed to protecting users' privacy and addressing potential privacy concerns. The following information has been posted to help you, the consumer, understand what private information we collect and how your information is used.
Types of Private Information Collected
To best serve your needs, we collect the following types of information when you visit arcanamaine.com.
Personal Information
We may collect the following personal information from our visitors and users: Name, Mailing address, Phone number, Email address, Birthdate, Pronouns, Age, Payment/Billing Information, and Billing address.
You can always choose to provide less information. However, omitting some of this personal information may limit your ability to access all of the benefits of our website and services. For example, we will not be able to process transactions without payment information and a billing address or ship goods without your name and mailing address.
Automatically Collected Information
We automatically collect data on how our users visit arcanamaine.com, such as your IP address, location, browser, browser language, operating system, device identifiers, and cookies.
Our website currently uses cookies to enhance its functionality. You may disable cookies in your web browser, but this may limit your ability to access arcanamaine.com.
Social Media Information
If you've connected to Arcana's accounts with a social media account, we also collect information social media networks give us. Depending on the social media network, this can include your username, name, email address, friends list, and more. In addition, we collect demographic data when users interact with Arcana's social media accounts.
Policy on Collecting Sensitive Personal Information
Arcana does not gather any of your sensitive personal information, such as your social security number, driver's license number, religion, health metrics, political associations, or details on your criminal background. Race, ethnicity, sexual orientation or gender identity will only be gathered and used in cases regarding target demographic scholarship or discounts that require criteria to meet eligibility.
How the Information Collected is Used
We only use your personal information to help you utilize everything Arcana has to offer. This includes:
Creating and maintaining an account with us
Completing your transactions
Shipping your purchases
Fulfilling customer service requests
Communicating our sales and promotions
Contacting you regarding updates to our company and its policies
Making all of Arcana's services available to you in a convenient manner
Providing advertisements that are relevant to you as you visit arcanamaine.com
Evaluating analytics to see how our customers engage with arcanamaine.com
Sending you subscription information of which you can unsubscribe at any time
Notifying you of changes to your order, appointment or class status
Length of Time Personal Information is Stored
We may store your personal information for an extended period of time, depending on how we need to use the information. For example, we'll keep your email address and name on file as long as you have an account with us. In addition, we may need to keep your billing information on file for an extended period of time to maintain our internal transaction records.
Who the Information is Shared With
We may share your information with third parties, but only those affiliates that Arcana has fully vetted and created a partnership with that allows us to provide you the services we offer.
The only reason we will ever share your information with affiliates is for the following purposes: Processing transactions, fulfilling and delivering orders, measuring marketing and advertising performance, providing excellent customer service, issuing email, phone call and text message communications, and registering/scheduling you for the services we provide.
Information Security
We do our best to keep your private information secure and safe. Most of your personal information is encrypted and is therefore protected from being accessed by outside users. However, data leaks and malicious attacks do happen. While we do our best to protect your data, providing your personal information is at your own risk.
Ability to Decline to Provide Personal Information
You can, of course, decline to disclose your personal information to us. However, the failure to provide us with pertinent information may limit your ability to fully benefit from Arcana and all of its offerings. Remember, we only ask for personal information that can help us fully provide our services to our customers.
Additional Questions
If you have questions regarding this privacy policy, feel free to contact us at knowledge@arcanamaine.com An Arcana representative will respond to your privacy policy questions as soon as possible.